Terms of Service
Last updated 5 August 2026
These terms govern your use of the Nsesa website and platform. Where an organisation has signed a separate written agreement with us, that agreement takes precedence over these terms for its workspace and its users.
1. The service
Nsesa is a knowledge base and meeting intelligence platform sold to organisations. Workspaces are provisioned by us as part of a commercial arrangement; there is no self-service sign-up. Individual users receive access from their organisation's administrator.
2. Accounts and access
- You must provide accurate account information and keep your sign-in credentials confidential.
- You are responsible for activity under your account. Tell your administrator immediately if you suspect unauthorised use.
- Your organisation's administrator controls roles, permissions, and whether your access continues.
3. Customer content
Your organisation retains all rights to the documents, recordings, transcripts, and other content it puts into Nsesa. We claim no ownership of it. We use it only to provide the service, and we do not use it to train AI models.
The customer is responsible for having the right to upload its content, for the lawfulness of what it uploads, and for configuring access controls appropriately within its workspace.
4. Meeting recording
If you use the meeting assistant, you are responsible for complying with the laws that apply to recording and transcribing conversations in your jurisdiction, and with the terms of the meeting platform you use. This normally includes informing every participant that the meeting is being recorded, and in some places obtaining their consent. The assistant identifies itself as recording in the participant list, and we require the organiser to confirm participants will be informed, but that confirmation does not transfer legal responsibility to us.
5. Acceptable use
You agree not to:
- attempt to access another organisation's data, or any data your permissions do not grant you;
- probe, scan, or test the security of the service except as invited by our vulnerability reporting policy;
- interfere with or disrupt the service, or circumvent rate limits and access controls;
- upload malware, or content that is unlawful or infringes someone's rights;
- resell, sublicense, or provide the service to third parties without our written agreement;
- reverse engineer the service, except where that restriction is prohibited by law.
6. AI output
Nsesa generates summaries, answers, and extracted action items using AI models. These can be wrong, incomplete, or misleading. Answers are provided with citations so you can check the source, and you should do so before relying on them. AI output is not legal, financial, medical, or professional advice, and you remain responsible for decisions you make using it.
7. Availability and support
We aim to keep the service available and will give reasonable notice of planned maintenance where we can. Unless your organisation has a written service level agreement with us, the service is provided without an availability guarantee.
8. Fees
Fees, billing periods, and renewal terms are set out in the agreement or quotation between us and your organisation.
9. Suspension and termination
We may suspend access where necessary to protect the service or other customers, for example in response to a security incident or a serious breach of these terms, and will restore access once the issue is resolved. Either party may terminate as provided in the applicable agreement. On termination, customer content is deleted or returned as agreed. Administrators can export data before the end of a subscription.
10. Disclaimers and liability
Except as expressly stated, the service is provided “as is” without warranties of any kind, to the fullest extent permitted by law. Neither party is liable for indirect, incidental, or consequential losses, or for lost profits or lost data, arising from these terms. Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.
11. Changes to these terms
We may update these terms. If a change is material we will notify customers in advance through the application or by email. Continuing to use the service after a change takes effect means you accept it.
12. Governing law
These terms are governed by the laws of the Republic of Ghana, and the courts of Ghana have exclusive jurisdiction, unless a separate signed agreement provides otherwise.